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Proctor Transition

Questions and Answers around the incoming proctor transition.

How can I expect my qualification journey to change?

We expect this change to be beneficial for all learners and providing a high quality of service - there are, however, some changes to examination procedures of which all learners should be aware.

Outgoing procedure

New procedure

To launch your exam, a ‘start’ button will appear 15 minutes before your scheduled start time and disappear 15 minutes after your scheduled start time.

To launch your exam, a ‘start’ button will appear 2 minutes bef...

No. All actions will still remain within the ABPI MyLearning platform and within your ABPI MyLearning profile.

To take an exam, you will need to use a Windows or Mac computer with a current operating system. iPads or Android tablets are not supported. 

If you are using a corporate company device, then we highly recommend that you run all of the system checks before you take an exam using the checker that you can access from the booking page within our website or here. 

Warning: We have had several reports of difficulties using corporate devices to take exams. Our recommendation in these instances is to ...

Yes, you can. However, due to company strict IT security, sometimes issues can occur.

We strongly recommend using a personal device if possible.

If you do not have a personal device, we recommend you contact your IT department to check your device compatibility.

You are unable to use a company device which contains remote control software installed.

Notice for your IT Team: All ProctorU and associated domains listed above MUST be fully excluded from TLS/SSL packet inspection

If you are ...

We strongly recommend reviewing the following information available via our new proctoring service - Camera Troubleshooting – ProctorU


You should contact Meazure Learning support at Meazure Learning, if you experience any of the following:

  • Issues on exam day related to the Secure Browser
  • Issues during your exam – you should reach out to your proctor
  • A failed TestItOut result – this is the tool to test the installation of the Secure Browser on your device

If you are having trouble on the day of your exam, you can contact Meazure Learning support on +44 (808) 168-1055

You should contact the ABPI Exams Team on all other ...

We strongly recommend reviewing the following information available via our new proctoring service - Microphone Troubleshooting – ProctorU

There are no changes to the learning materials.

However, we are responding to learner feedback from recent surveys. From 11 August, there will be a cap on the number of mock exam attempts to reflect the Resit policy and procedure for the live examinations.

An e-learning user can review all previous 6 attempts, once they reach their limit.