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Technical Help

Commonly asked questions about the technical side of the Exam. Click on the relevant question to see our answer.

What do I do if I disconnect from the proctor during my exam?

If you encounter a technical problem once you have launched your exam (after completing the pre-exam checks with the proctor), in the first instance, if possible, you should connect with the live proctor for help by using the on-screen chat function.

If the problem arises after the live examination session has been started by the proctor, you should still be able to speak with the proctor. If the proctor is unable to help you resolve the technical problem, you will be transferred to a ...

If possible, please use a wired connection when sitting your examinations. A wired connection is more stable than a wireless connection and should prevent disconnections local to your device.

Although, you may have closed the applications down, it is possible that they are still running in the background. Therefore, please ensure that you have closed all applications via Task Manager before trying to launch your exam. 

Please note that by clicking the 'Create a new exam booking' button, you will use an exam seat. You will not be able to use this exam seat to schedule a different unit. Once you have clicked this button, your exam seat will create an active exam attempt. This will allow you to schedule your exam for your preferred date and time. If you have an active exam attempt (ie you have not yet sat your exam) you will not need to use another exam seat to create a new exam attempt. 

If you still believe ...

VPN creates issues when connecting to the Guardian Secure Browser, therefore it is not recommended.


To sit an Exam with the ABPI, you must have either a Windows or Mac OS based computer, ChromeBooks, Linux or tablets are not supported. The current versions of Windows and Mac that are supported by the secure browser are
Windows 10 or later
Mac OS 11 or later

This issue will be local to your device. Please try the following, in the order below:

1. Check your pop-up blocker settings and cookie settings - sometimes your browsers can block cookies and therefore it blocks this page from opening on your laptop/computer

2. Clear your cache

3. Try using a different browser/incognito

4. Uninstalling and reinstalling the Guardian Secure browser

If the problem persists, please let us know at exams@abpi.org.uk