TERMS AND CONDITIONS OF SALE FOR EXAM BOOKING, LEARNING MANUALS AND E-LEARNING FOR USERS

1. Binding Agreement

1.1 A booking placed for any examination or learning materials facilities via this website constitutes a legally binding contract. In making the booking the applicant is deemed to have the requisite authority, which, in the case of an employee, shall include the power to bind his employer if paying using a company credit card. The applicant and their employer (if made using a company credit card) will be jointly and severally liable for the payment of the fee to the ABPI.

1.2 Under the terms of the contract ABPI is entitled to expect that you comply with ABPI requirements and regulations. You must read the Examination Regulations which are incorporated into this contract and ensure that you understand them fully.

1.3 Please note that you will not be regarded as registered to sit the exam until all of the ABPI’s administrative requirements have been met, including the payment of exam fees. Up to the point where your exam registration is confirmed you are only registered provisionally.

1.4 ABPI owns the copyright of the E-learning modules available on the ABPI learning portal, and the ABPI mark is a registered trade mark. On payment with completed registration the user is provided with access to these materials as an individual and may not further copy or distribute them for third parties whether or not for remuneration.

1.5 Each purchase of E-learning on the ABPI Exams website grants access for one individual linked to the email address provided when registering for the ABPI Exams website. Access to the E-learning modules will be terminated on passing the qualification or by 3 years post registration, whichever is sooner.

2. Fees

2.1 The fee for the registration, exam booking or purchase of learning manuals or E-learning is set out in the online store. For all items in the online store, the payable fee is stated, and where Value Added Tax shall be liable to be paid in addition to the sum concerned, this is clearly stated. Payment to the Association of the British Pharmaceutical Industry may be effected on-line by credit card. Exam fees are valid for one calendar year after payment has been made.

2.2 Payment must be made in pounds sterling. A registration, even when validated, does not constitute a valid booking until payment has been received by ABPI. Any learning materials or access to ABPI authorised E-learning facilities will be released only on receipt of full payment.

2.3 The normal method for delivery of learning manuals is via a courier service. ABPI does not accept any liability for parcels that go missing, are damaged in transport or cannot be delivered. For orders for despatch outside of mainland UK, the ABPI will be in contact to quote for delivery.

2.4 Access to ABPI E-learning will be provided automatically upon authorised purchase.

3. Cancellation Policy

3.1 Deferment refers to your ability to purchase any goods or digital content, including (a) exam seats; (b) replacement certificates; (c) e-Learning; (d) qualification verifications; (e) registration and (f) Learning Manuals, as set out in the ABPI Exam Regulations.

3.2 Regarding the abovementioned subparagraph (a), cancellations made within 14 (fourteen) days of the original purchase date will receive a full refund of the fee in accordance with the Consumer Contracts Regulations. Any cancellations made after 14 (fourteen) days of the original booking date will not attract a refund. It is not possible to transfer a fee paid for an exam seat to another learner at any time. Any amendments (including deferment) to bookings may be made up to the booking deadline stated for the exam registered. Where there are exceptional circumstances for short notice request to defer an exam booking, please check the terms of the Emergency Exam Deferment Policy.

3.3 Regarding the abovementioned subparagraph (a), if, within the above 14 (fourteen) day cancellation period, you use your exam seat purchase to request and book an examination session, then you expressly acknowledge that ABPI will begin performance of the examination service. If the examination session you have booked sits within the 14 (fourteen) day cancellation period but you then subsequently cancel the examination session booking within 24 hours of the scheduled examination session timeslot, ABPI reserves the right to recover any reasonable charges incurred as a result of that cancellation.

3.4 Regarding the abovementioned subparagraphs (b), (c), (d), (e) and (f), cancellations made within 14 (fourteen) days of the moment you placed your order will receive a full refund of the fee in accordance with the Consumer Contracts Regulation. Any cancellations made after 14 (fourteen) days of the relevant order will not attract a refund.

3.5 Without prejudice of the precedent paragraphs, in case you wish to download any digital content within the 14 (fourteen) days cancellation period you must agree to waive your cancellation rights.

4. Liability

4.1 If any provision of this agreement shall be unlawful, void or for any reason unenforceable such provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

5. General Terms and Conditions

5.1 This contract for booking examination sessions and purchasing learning materials is subject to the General Terms and Conditions for use of this Website, which include the ABPI data privacy policy for all personal data received from individuals as part of the exam registration process.

5.2 Please note that misuse of your password or provision of false exam registration details by misrepresentation of your identity may result in you being refused access to the website or the examination or the result of any exam becoming invalidated and may result in a criminal charge.

5.3 ABPI will not pass on any information to your Employer or any other third party about your examination booking or result without your express consent.

5.4 By clicking on the “I agree” button to the terms and conditions of use of the booking facility you are expressly consenting to ABPI fairly dealing with information collected in the manner described above, in accordance with the Data Protection Act 2018.

6. Governing law

Any dispute arising out of this agreement shall be governed by English law and the English courts shall have jurisdiction over any such dispute.

© 2026 The Association of the British Pharmaceutical Industry

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